Privacy Policy

1. Introduction

Welcome to Triboat Supply Chain Solutions (“Triboat,” “we,” “our,” or “us”).

At Triboat Supply Chain Solutions, we respect your privacy and are committed to protecting the personal information you share with us through our website, business communications, and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, request a quotation, or use our supply chain and logistics services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

A. Personal and Contact Information

Name and business designation.
Company name and business address.
Email address and telephone number.
Information submitted through contact forms or business enquiries.

B. Business and Logistics Information

Shipment, cargo, pickup, and delivery details.
Shipping addresses and delivery instructions.
Import, export, freight, and transportation information, where applicable.
Purchase orders, invoices, and service-related documentation.
Information required to coordinate supply chain operations.

C. Technical Information

When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies, where applicable.

D. Communication Information

We may retain records of enquiries, emails, telephone communications, feedback, and other correspondence with our company.

Please do not submit sensitive personal information through our website unless it is necessary for a specific service and requested through an appropriate channel.

3. How We Use Your Information

We may use the information collected for the following purposes:

To respond to enquiries and provide quotations.
To deliver and manage our supply chain, logistics, transportation, freight, and related services.
To coordinate shipments, pickups, deliveries, and business operations.
To communicate with customers, suppliers, vendors, and business partners.
To process invoices, payments, contracts, and business transactions.
To improve our website, services, and customer experience.
To maintain business records and prevent fraud or unauthorised activities.
To comply with applicable legal, regulatory, tax, and contractual obligations.
To send relevant business updates or marketing communications where permitted by law.

We will use personal information for purposes that are reasonably connected with our business activities and consistent with applicable law.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember user preferences, and support website security.

You can manage cookies through your browser settings and, where available, through our website’s cookie preferences.

Disabling certain cookies may affect some website features.

If we use third-party analytics, advertising, or embedded content tools, those services may process information according to their own privacy policies.

5. Sharing and Disclosure of Information

We do not sell personal information to third parties.

We may share information, where necessary and lawful, with:

Logistics and transportation partners: To coordinate shipping, freight, pickup, delivery, and fulfilment.
Service providers: Including website hosting providers, IT support, communication platforms, and business software providers.
Business partners and vendors: Where required to perform agreed services or manage business operations.
Professional advisers: Such as accountants, auditors, and legal advisers, where necessary.
Government and regulatory authorities: Where disclosure is required by applicable law or a lawful request.
Other parties: Where you have authorised the disclosure or it is otherwise permitted by applicable law.

We expect service providers handling information on our behalf to use it only for authorised purposes and apply appropriate safeguards.

6. Data Security

We take reasonable technical, organisational, and administrative measures to protect information against unauthorised access, loss, misuse, alteration, and disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We encourage users to share information only through appropriate communication channels and to avoid sending confidential business documents through unsecured methods.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and financial records, resolve disputes, and comply with legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal and contractual requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Triboat Supply Chain Solutions does not control the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

Our inclusion of a third-party link does not necessarily imply endorsement of that website or service.

9. Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including the right to:

Request information about how your personal data is handled.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise concerns or complaints regarding the handling of your personal information.
Nominate another person to exercise applicable rights on your behalf, where provided by law.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing a request.

We will handle requests in accordance with applicable laws and any relevant exceptions.

10. Children’s Privacy

Our website and business services are intended for businesses, professionals, and other appropriate users. We do not knowingly collect personal information from children in connection with our ordinary business activities unless permitted or required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Where our business operations or service providers require information to be transferred or accessed across national borders, such transfers will be handled in accordance with applicable data protection laws and relevant contractual or security safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Company Name: Triboat Supply Chain Solutions
Email: Customerservice@triboatsupplychain.com
Phone: 91-91-9354618477
Address: 32/46 G/F West Patel Nagar , New Delhi – 110008
Website: triboatsupplychain.com

We will review and respond to privacy-related enquiries in accordance with applicable law.

Triboat Supply Chain Solutions

“We don’t just recommend what should change — we help make the change happen.”